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How 5v555 Handles Your Personal Information

Your account data — from your bKash wallet details to your login activity — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionbKash, Nagad, Rocket PrivacyCookie ControlsData Access Rights
5v555 How 5v555 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data access or deletion request to our support address. We aim to respond within the timeframe required by applicable law in your region.
Live Chat Open the chat widget from your account dashboard to speak with our support team directly about any privacy concern or data query on your account.
Account Settings Some data preferences — including marketing contact choices and cookie settings — can be managed directly from the privacy section inside your account settings page.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Secure Data Storage

Your account data is stored with SSL encryption in transit and at rest. Payment details passed through bKash, Nagad, or Rocket never touch our servers in raw form — those rails handle tokenisation on their end.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can review and adjust non-essential cookie categories from the cookie banner or your account settings.

Retention and Deletion

Active account data is kept while your account is open. After closure, we retain records only as long as required by applicable law. You can request deletion of non-mandatory data by contacting support.

Your Access Rights

You have the right to request a copy of the personal data we hold on your account, correct inaccurate details, or ask us to restrict processing — subject to your local law and eligible regions.

Common Questions About Your Privacy

We collect your contact details, identity verification documents, and the payment method you register — bKash, Nagad, or Rocket. We also log device type, IP address, and session activity for security purposes.

Only the transaction data those payment rails need to process your deposit or withdrawal is shared. We do not pass your full account profile to any payment provider beyond what the transaction requires.

Contact our support team via live chat or email with your account details. We will verify your identity and provide the data we hold on your account within the timeframe required by applicable law.

Yes. After your account is closed, you can request deletion of non-mandatory data. Some records must be kept for the period required by law, but we will confirm exactly what is retained and why.

Session cookies are essential for keeping you logged in. Analytics cookies help us improve the lobby experience. Non-essential cookies can be turned off from the cookie settings in your account or via the banner on first visit.

Reach our support team through live chat or email. If your concern is not resolved, you may also contact the relevant data protection authority in your jurisdiction, depending on your local law and eligible region.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.